Refund policy

Return & Refund Policy

Because Jacob’s Jerky products are food items, we do not accept returns or exchanges once an order has shipped.

We also do not offer refunds for change-of-mind purchases after an order has shipped.

Damaged, Incorrect, or Problem Orders

If your order arrives damaged, contains the wrong products, or you believe there is a product quality issue, please contact us as soon as possible at jacob@jacobsjerky.ca.

Please include your order number and, when relevant, photos showing the issue. We will review the situation and provide an appropriate resolution, which may include a replacement or refund.

Order Cancellations

If you need to cancel an order before it has shipped, contact us as soon as possible at jacob@jacobsjerky.ca. If the order has not yet been fulfilled or shipped, we will do our best to cancel it.

Once an order has shipped, it cannot be cancelled or returned.

Nothing in this policy limits any rights or remedies that apply under applicable consumer protection laws.